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Terms & Conditions

Customer Care

At Sourdough Dave we prepare, bake and deliver the freshest possible, naturally levaned breads using our 25 years of food industry and restaurant experience to bring this to our customers, we are confident that you will be 100% satisfied with our products but if there is ever a time when you are not then we will aim to replace within a week or refund the item in question, 

 

We understand the importance of you our customer to us and strive to do what we can to keep you all happy we are always open to trying to accommodate special requests and customer ideas and welcome all feedback .

Privacy & Safety

COOKIES

A “cookie” is a small text file that attaches to the hard drive of your computer and remembers information about the configuration of your computer.

We use this information to track your movements through our Site, to find out how it is being used and to assess its usefulness. Personal information about you is not collected during the tracking process.

Some third-party services on our website may also set cookies if you specifically allow this.

Cookies collect anonymous information about how visitors use our site, which is then used to help improve the site. The information collected includes the number of site visitors, where visitors come to the site from and the pages they visited.

How we use cookies on our website and what information we collect:

WEB ANALYTICS

Our website uses Google Analytics, a web analysis service provided by Google, Inc. (‘Google’). Google Analytics uses cookies to help our Website analyse how visitors use it. The information generated by the cookie about your use of our Website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of our Website, compiling reports on activity for our operators to support the provision of other services related to Internet usage. Google may also transfer this information to third parties where required to do so by law or where such third parties process information on Google’s behalf. Google will not associate your IP address with any other data it holds.

More technical information about Google Analytics cookie usage can be found on the cookie section of Google’s website, along with a copy of Google’s privacy policy.

FUNCTIONAL COOKIES

The Sourdough Dave website also places cookies on your device to make navigating the website easier. These cookies are used to allow the website to remember choices you made and provides an enhanced journey. For instance, these cookies can be used to allow you to return to a previous page.

SOCIAL MEDIA COOKIES

Third party social media sites can place cookies through the Sourdough Dave  website when you interact with them (i.e. sharing via Twitter, Google+, Facebook & Linkedin). You agree to place these cookies on your device when you click on the social media buttons to activate them. Social media sites have their own privacy and cookie policies, which Sourdough Dave  does not control. Please check the social media websites for more information about their cookies and how to manage them.

THIRD PARTY WEBSITES

Because we want your experience of our Site to be as informative and useful as possible, we may provide links to websites operated by third parties (“Third Party Websites”). Please be aware that we do not control such Third Party Websites and that such Third Party Websites may send their own cookies to users, or otherwise collect data or solicit personal information. We assume no responsibility for the information gathering practices of Third Party Websites that you are able to access through our Site, and we encourage you to review each Third Party Website’s privacy policy before disclosing any personally identifiable information.

MANAGING COOKIES IN YOUR BROWSER

You can disable the cookies that we attach if your browser supports this. For further information on how to do this, please refer to www.allaboutcookies.org. However, you should bear in mind that if you exercise this option, you may be unable to use some of our on-line services.

Each browser is different so, to change your cookie preference, please check the Help menu of your particular browser using the links below:

PRIVACY POLICY

1. Sourdough Dave  is committed to protecting your privacy and maintaining the security of any personal information received in accordance with data protection legislation in the UK. The purpose of this statement is to explain the personal information we collect and how it may be used.

2.We ask for your name and address when you use our Contact Us form.

We may keep a record of your correspondence or comments, including Personally Identifiable Information, in a file specific to you. We use this information to help us provide better service in the event you contact us again.

3.We use your personal information to reply to you or keep you updated with relevant Sourdough Dave news. We only contact you with your consent.

4.We do not sell, rent or exchange your personal information with any third party for commercial reasons.

5.We follow strict security procedures for the storage and disclosure of information that you have given to prevent unauthorised access in accordance with UK data protection legislation.

We do not collect sensitive information, except when you are specifically, and knowingly, providing it. You can remove your personal details by contacting us at info@sourdoughdave.co.uk at any time.

CHANGES TO OUR PRIVACY POLICY

We may amend this policy from time to time. If we make any substantial changes we will notify you by posting a prominent notice on our Site.

YOUR RIGHTS

You have the right to ask for a copy of the information held by us in our records in return for which we may charge a small fee. You also have the right to require us to correct any inaccuracies in your information.

ENQUIRIES

For all enquiries please contact us at:
Email: info@sourdoughdave.co.uk
Phone: 07970011248
Post: Sourdough Dave, 89 Wellington street, Matlock, Derbyshire DE4 3GW

Payment Methods

- Credit / Debit Cards
- applepay

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